Privacy policy

Last updated 12 November 2026

This policy explains what personal data Limetri collects, why, and what you can do about it. Limetri is run by Solacion LLC, a limited liability company registered in Wyoming, United States (“Solacion”, “we”, “us”). Questions go to hello@limetri.com.

The short version

• We collect what we need to run your account, and nothing to sell.
• Your database stays yours. Limetri reads what your queries ask for and shows it to the people you choose.
• Passwords for your databases are encrypted before they are stored.
• This website sets no cookies and loads nothing from other companies.

What we collect

• Account details: your name, email address and company name, and the names and emails of people you invite.
• Connection details: the address, database name, username and password of each database you connect. Passwords and keys are encrypted with AES-256 before they are stored.
• Your work in Limetri: saved queries, dashboards, widget settings and styling.
• Query results: the rows your queries return. They are shown to you and the people you share them with, and kept briefly in memory so dashboards load quickly. We don’t keep copies of your databases.
• Activity records: sign-ins, changes to connections, queries, dashboards and team members, with the time, IP address and browser. These keep accounts secure and power the audit log.
• Billing: handled by Paddle (see below). We see your plan and payment status, not your card details.

Why we use it

• To run the service you signed up for: signing you in, running your queries, showing your dashboards.
• To keep it secure: rate limits, fraud prevention and the audit log.
• To contact you about your account: sign-in emails, invitations, billing and important changes. No marketing emails unless you ask for them.

In legal terms, we process this data to perform our contract with you and for our legitimate interest in running a secure service.

AI features

The AI assistant can run entirely in your browser; then nothing leaves your device. If you connect a cloud AI provider (for example OpenAI, Azure OpenAI or Google), your question and the structure of your database (table and column names) are sent to that provider under your own account with them. Your data rows are not sent.

Who else handles data

We use a small number of service providers, each only for its own job:

• Hetzner (Germany): the servers Limetri runs on, in the European Union.
• Cloudflare: domain names and protection against attacks.
• Resend: sending account emails.
• Paddle: payments. Paddle is the merchant of record for all orders and handles billing data under its own privacy policy.

We don’t sell personal data, and we don’t share it with advertisers.

Cookies

This website sets no cookies. The Limetri app uses cookies only to keep you signed in. There are no tracking or advertising cookies.

How long we keep it

We keep your data while your account is open. When you close it, we delete your account data within 30 days, and it leaves our backups within a further 60 days. Activity records may be kept longer where the law requires it.

Your rights

Wherever you live, you can ask to see, correct, export or delete your personal data, or object to how we use it. Email hello@limetri.com and we’ll reply within 30 days. If you’re in the UK, the EU or South Africa, you can also complain to your data protection authority.

If you are a viewer of a dashboard someone else shared, that person’s organisation decides what data you see; contact them first.

Changes

If we change this policy in a way that matters, we’ll email account owners before it takes effect.

Contact

Solacion LLC · Wyoming filing number 2021-001052758
30 N Gould St, Ste R, Sheridan, WY 82801, USA
hello@limetri.com