Terms of service

Last updated 12 November 2026

These terms are an agreement between you and Solacion LLC, a limited liability company registered in Wyoming, United States (“Solacion”, “we”, “us”). By creating an account or using Limetri, you accept them. If you use Limetri for an organisation, you accept them on its behalf.

1. The service

Limetri lets you connect your databases, write or generate queries, and turn the results into dashboards that you can share and embed. Features and limits depend on your plan, as shown on the pricing.

2. Your account

• Give accurate details and keep your password safe. You’re responsible for what happens in your account.
• The first person in an organisation is its owner and decides who else can see and edit its work.
• Tell us at hello@limetri.com if you think someone has used your account without permission.

3. Your data

• Your databases, queries, dashboards and results remain yours. We use them only to provide the service, as described in the privacy policy.
• Only connect databases you’re allowed to access, and only share data you’re allowed to share. We recommend a login that can only read.
• When you embed a dashboard publicly, anyone with the link can see it. You choose what goes on it.

4. Acceptable use

Don’t use Limetri to break the law, to access systems you’re not allowed to, to attack or overload other services, to break our security, or to resell the service as your own without our written agreement. We may suspend accounts that do, and will tell you why unless the law prevents it.

5. Plans and payment

• The Free plan costs nothing and needs no card. Paid plans are billed monthly in US dollars, in advance.
• Payments are handled by Paddle.com, our reseller and merchant of record. Paddle’s buyer terms also apply to your purchase, and Paddle handles invoices and sales tax.
• You can change or cancel your plan at any time. Cancelling stops the next renewal; you keep paid features until the end of the period already paid for.
• Refunds follow our refund policy.
• If we change prices, we’ll tell you at least 30 days before your next renewal.

6. Availability

We work to keep Limetri running and your data safe, with regular backups. We don’t promise that it will never be interrupted, and planned maintenance may happen. Business plans can ask us about an uptime commitment.

7. Liability

Limetri is provided “as is”. To the extent the law allows, we aren’t liable for indirect or consequential losses, such as lost profits or data, and our total liability for any claim is limited to what you paid us in the 12 months before it. Nothing in these terms limits liability that the law doesn’t allow us to limit.

8. Ending the agreement

You can close your account at any time from the app or by emailing us. We may end these terms with 30 days’ notice, or at once for a serious breach. After an account closes, we delete its data as described in the privacy policy; export anything you want to keep first.

9. Changes to these terms

If we change these terms in a way that matters, we’ll email account owners at least 30 days before. Continuing to use Limetri after that means you accept the new terms.

10. Law

These terms are governed by the laws of the State of Wyoming, United States, without affecting any rights you have under the consumer laws of the country you live in.

11. Languages

Limetri is written in English. The other languages in the app are translated with the help of AI, so a word may be wrong, sound odd, or mean something unintended where you live. If you spot one, please tell us at hello@limetri.com and we’ll correct it. If a translation and the English differ, the English is what we mean, and these terms in English are the ones that apply.

Contact

Solacion LLC · Wyoming filing number 2021-001052758
30 N Gould St, Ste R, Sheridan, WY 82801, USA
hello@limetri.com