Refund policy

Last updated 12 November 2026

If Limetri isn’t right for you, you can have your money back.

14 days, no questions

If you ask within 14 days of your first payment for a paid plan, we refund that payment in full. You don’t need to give a reason.

After 14 days

• You can cancel at any time. Your plan stays active until the end of the period you’ve paid for, and you won’t be charged again.
• We don’t refund part-used months, except where the law requires it.
• If something went wrong on our side, such as a long outage or a billing mistake, tell us and we’ll put it right.

How to ask

Email hello@limetri.com from the address on your account, or reply to your Paddle receipt. Paddle, our merchant of record, processes the refund to your original payment method. It usually arrives within 5 to 10 working days, depending on your bank.

The Free plan

The Free plan costs nothing, so there’s nothing to refund. You can close a free account at any time.